Terms and conditions

Order Confirmation

By accepting these terms and conditions, and upon confirmation of customer’s order, a written and binding agreement is entered into between the customer and L-NK STUDIO. Once an order is completed on  L-NK STUDIO, customer will automatically receive a confirmation of the purchase. In case of errors and omissions in the order,  L-NK STUDIO reserves the right not to send the product to the customer, and thus cancel the order.

Payment

Buyer agrees ordered products with shipping paid by one of the following ways of payment: a) Payments on account (transfer) after receipt of offer

  1. COD (cash on delivery)
  2. Direct bank transfer
  3. By credit or debit card, American Express, Mastercard, Maestro or Visa, and Dinners The sales contract is concluded at the time of receipt of payment. First you pay on delivery your order will pay cash employee courier service in retrieving the goods. 2nd Do you pay by credit card, your data protects T-Com Pay Way system. This means that neither L-NK Studio or T-com do not have access to your card number but it has only credit card company and the credit card holder.

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Pay Way service online credit card authorization via the Internet with maximum security. Pay Way system provides a secure connection with the authorization centers of credit card companies and authorize the four major credit cards in the country (American Express, Diners, Mastercard and Visa). A special security protocol system protected all the data of all participants in the process of buying over the Internet.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our online shop.

We offer tax free purchases on orders from Non-EU countries.
Declaration of security

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Payment and credit card authorization takes place via the T-Com Pay Way system. T-Com Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer “firewall” ( “firewall”).

 

 

Shipping Information

L-NK STUDIO ships using GLS delivery for orders in Croatia and EU

We offer FREE shipping on all orders.

International customers, please mind that in some cases you might be subject to customs, import or brokerage fee when ordering from L-NK STUDIO. Import duties, taxes, and charges are not included in the item price or shipping cost. For information on customs, taxes, brokerage fee or additional charges that may occur, please contact your local customs office for your local regulations.

Orders received before 12pm CEST will be dispatched the same day. Orders places after 12pm CEST will be shipped the following day.

If your order is placed after 12pm CEST on Friday, or over the weekend, your item will be processed on the following Monday,

Delays in dispatching your order may occur during sales and public holidays.

L-NK STUDIO will not be considered responsible for delays in shipment caused by the circumstances beyond the control of L-NK STUDIO.

L-NK STUDIO checks every purchase for faults before shipping them out to you. If the goods are faulty when delivered to you, please send us an e-mail immediately.

Shipping times for regular service in Croatia are 1-2 working days days.

Shipping times for regular service in Europe are 3-5 days.

L-NK does not accept responsibility for delay in customs processes outside the EU.

Shipping times are a guide.

Returns

Product must be returned in original packaging.

You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the price of the product. Return shipping costs will not be refunded. In addition, the following criteria must be met:

– all original packaging with pricing, labels, hang tags, etc. must be intact
– products must be returned in a box to protect their form

Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us. Send the package with a traceable service so it can be located . All returns along with order number must be sent to:

L-NK STUDIO d.o.o.
Ivana Trnskog 13A
10 000 ZAGREB
Croatia

All returns that do not match the above requirements will be rejected by L-NK STUDIO. Customer must retain the receipt of the return shipment until the product is received and refunded by L-NK STUDIO.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by L-NK STUDIO, the item(s) are refunded

Cookies

L-NK STUDIO collects information about customer behaviour with the use of cookies. A cookie is a small text file placed on the customer’s hard drive which track the customer’s behaviour. Cookies are used to personalise the customer’s online experience at L-NK STUDIO. The customer may choose not to accept cookies. Please note that if you do so, it may have an impact on the buying experience.  L-NK STUDIO uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

L-NK STUDIO d.o.o.
10000 Zagreb
Taborska 5 , Croatia

OIB(tax no.):HR 43649205605

info@link-studio.com.hr

www.link-studio.com.hr

+385 (0)99 200 5660

Bank account:

HR 8624840081106432308

Raiffeisenbank Austria d.d.
Zagreb, Magazinska cesta 69

SWIFT: RZBHHR2X